> WHAT IS YOUR RETURN POLICY?

Autumn Foxx offers returns on all full price merchandise for U.S. customers within 14 days of the delivery date. Please note there is a restocking fee of $10 that will be deducted from your refund.
Autumn Foxx accepts international returns. Orders shipped internationally aren't eligible for free returns or merchandise exchanges; return shipping and handling fees will be deducted customer issued refunds. Original shipping fees are non-refundable. Original shipping fees and duties/taxes are nonrefundable.
Products must be returned unworn, unwashed, in their original condition and with all tags and liners attached. We ask that you please wear underwear when first trying-on your purchase, as we reserve the right to refuse returns that show any signs of wear. Autumn Foxx reserves the right to refuse returns that do not meet our return requirements.

> HOW DO I RETURN AN ITEM?

To initiate a return, please click here. You will be able to specify which item(s) you are returning and will be given further instructions.
Once your return is prepared/approved, you can drop it off at any FedEx location or leave it with your mailman/doorman. All returns are shipped back to our warehouse located in Georgia.
For international returns, all fees are the responsibility of the customer. Please send items directly to the address below:

> Shop Autumn Foxx International Returns

C/O Autumn Foxx

PO Box 7122

Augusta, GA 30905

> HOW SOON WILL I GET MY REFUND?

Please allow 1-2 weeks for your return to arrive at our warehouse located in Georgia. Once your return is delivered, please allow 5-7 business days for us to inspect and process the return. Once your return is processed, you will receive an email notification confirming your refund. Please allow 3-5 business days for the refund to show on your original form of payment.

> HOW DO I EXCHANGE AN ITEM?

To initiate an exchange, please click here. You will be able to specify which item(s) you are exchanging and will be able to print a FedEx Ground return label.
Please note if you exchange for an item priced higher, you will be prompted to complete payment on the difference. Autumn Foxx does not offer exchanges on International orders.

> HOW LONG BEFORE MY ORDER SHIPS?

Ground orders that are in stock can take up to 1 week to be processed - Which does not include transit time. Note: If you placed an order after 1pm EST on a Friday, your order will not be processed/shipped until the following Monday. Once your order has shipped, you will receive an email notification with tracking and an estimated delivery date.

> CAN I CHANGE/CANCEL MY ORDER?

Please contact customer service @ Shopautumnfoxx.com within 24 hours of order placement.

> I WAS ABLE TO PLACE AN ORDER, BUT NOW I SEE IT WAS CANCELED - WHY?

Due to high order volume, it is possible that over-sells can occur on certain products especially during launch or on sale items. If this happens, our warehouse will inform customer service that we are unable to ship a product that has been ordered and we will cancel and refund your order.

> DO YOU SHIP INTERNATIONALLY?.

We currently offer international shipping to the following countries: Australia, Canada France, Germany, Ireland, New Zealand, Norway, Spain, Sweden and the United Kingdom. If your country isn’t listed as an option at checkout, we are unable to ship there at this time. Orders are processed within 3-5 business days (excluding weekends and holidays).

> Shipping times vary based on the destination and chosen shipping method:

>Standard
>International
>Express

Please note that delays may occur due to customs processing in your country.

> Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees set by country.
We do not cover these fees. Customers are responsible for any additional charges upon delivery.
Customs processing times vary and may delay delivery.

> Returns

At this time, we do not accept international returns.
If your item arrives damaged or incorrect, please contact us @Shopautumnfoxx.com within 3 days of delivery for assistance

> Tracking and Lost packages

Tracking information will be provided once your order ships.
If your package is lost in transit, please contact us @shopautumnfoxx for assistance. However, we are not responsible fro delays or lost shipments once they are with the carrier.

> WHEN WILL SOLD OUT ITEMS BE RESTOCKED?

It is possible that certain styles may be restocked. If a style you're interested in is out of stock, please reach out to Shopautumnfoxx.com to find out if we are restocking.

> DO YOU HAVE A PHONE NUMBER?

We're not able to offer phone support at this time. Please email us at Shopautumnfoxx.com and we will get back to you as soon as possible.

> WHAT IS SHOP PAY?

Shop Pay is a wallet that helps you check out faster by automatically filling in your saved email, payment and shipping details. The following info is saved and securely encrypted for your future purchases:

shipping address
billing address
credit card details
mobile phone number
You can save up to five shipping addresses and up to five credit cards with Shop Pay. Your mobile phone number is used for SMS verification of your account. Shop Pay offers you the option to pay in full at checkout, or to split your purchase into regular payments with Shop Pay installments.

> IS SHOP PAY AVAILABLE FOR INTERNATIONAL CUSTOMERS?

> HOW DO I PAY IN INSTALLMENTS?

Shop Pay gives you the option to pay in full at checkout, or to pay for your order over time. After you make your first payment at checkout, you'll be charged either biweekly or monthly, depending on the installment payment option you chose. You'll be reminded by email and SMS text (if applicable) before each payment is charged to your card. You can also turn on push notifications in the Shop app to be reminded. However, you can't customize your payment schedule.

> IS THERE A FEE WHEN I PAY IN INSTALLMENTS?

For purchases split into 4 bi-weekly payments, there are no additional charges or interest rates applied. Purchases split into monthly payments may be subject to interest. You can pay your balance off early without penalty. There are no late fees. However, partial or late payments may affect your ability to use Shop Pay installments in the future.

> WILL THIS AFFECT MY CREDIT SCORE?

Your credit scores aren't impacted if your purchase is split into 4 bi-weekly payments using Shop Pay installments. If your purchase is split into monthly payments, then your payments may be reported to a credit bureau.

> STILL HAVE QUESTIONS?