Smooth Returns:
> A return shipping label is included with all Autumn Foxx packages, please follow the directions below to start a Smooth Return.
> For all US orders, please visit our Smooth Returns portal here to get started. You will need to enter your order number (all of our order numbers start with AFO) and the delivery zip code.
> Products must be returned unworn, unwashed, in their original condition and with all tags and liners attached. We ask that you please wear underwear when first trying-on your purchase(s).
> Autumn Foxx reserves the right to refuse returns that do not meet our return requirements.
> Autumn Foxx offers returns on all full price merchandise for U.S. customers within 15 days of the delivery date.
> Returns and/or exchanges can be done utilizing our customer service and Smooth Returns Portal
> Please note there is a $10 restocking fee per return which will be deducted from your refund
> Simply start your return online to receive an AFO Approval Code
Return by MAIL
> If you choose to mail in your items, the cost of the shipping label ($12) will be deducted from your overall refund amount.
> To initiate a return by mail, please click here. You will be able to specify what item(s) you are returning and will be able to print a shipping return label.
> Once your return is prepared, you can drop it at any Fedex location. All returns are shipped back to our warehouse in Georgia. Please allow 1-2 weeks for your return to arrive at our warehouse. Delivery dates may vary depending on where you are shipping your return from.
REFUND & STORE CREDIT
> Once your item arrives and gets scanned in at our Returns Department, your refund or store credit will be immediately processed. Store credits should be delivered almost instantaneously, but refunds to your original method of payment can take 5-7 business days depending on your financial institution.
> For items being returned by mail please allow 7-10 business days for us to inspect and process the return once it is delivered. Once your return is processed, you will receive an email notification confirming your refund. Please allow 5-7 business days for the refund to show on your original form of payment.
Exchanges:
> A return shipping label is included with all Autumn Foxx packages.
> We offer free size exchanges on US domestic orders. There is no return shipping or restocking fee for ONLY size exchanges.
> To initiate an exchange, click here.
You will be able to specify what item(s) you are exchanging, and will be able to request an AFO#. Smooth Return request are processed in (2-3 days), once processed an AFO number & return instructions can be texted or e-mailed to you (3-5 days). Simply write the AFO# provided onto the form in the designated location on the return slip included with the original packaging. Once your package is received your refund or exchange processed AFTER receiving the item in 3-7 days. If a refund is issued, it will be returned back to the original payment method, Keep in mind that banks can take 5-10 business days to process them.
> Once your return is processed and you receive an AFO #, simply drop your package off at any Fedex location. All returns are shipped back to our warehouse in
Georgia. Please allow up to 7 days for your return to arrive to our warehouse. Delivery dates may vary depending on where you are shipping your return from.
>Your exchange order will be placed in our system once your return is in transit and scanned by the carrier. You will receive a new order confirmation email and shipping
notification email for your exchange order.
International Returns:
> Autumn Foxx does accepts International returns however, All fees are the responsibility of the customer.
> Please send items directly to the address below and make sure to include your packing slip with your order and AFO numbers:
Autumn Foxx International Returns:
C/O Autumn Foxx
PO Box 7122
Augusta, GA 30905
Once the warehouse receives your return, your refund will be issued.
INTERNATIONAL EXCHANGES
>Autumn Foxx does not offer exchanges on International orders.
FINAL SALE
>All items marked "final sale" may not be returned or exchanged.
PRICE ADJUSTMENTS
>Autumn Foxx does not offer price adjustments at this time.
QUESTIONS?
> If you have any questions or concerns, please contact us at Shopautumnfoxx.com